These Terms of Service ("Terms") govern your access to and use of TakeMe, including the website at take-me.app, the TakeMe dashboard, browser extension, scripts, hosted pages and other services provided by [Legal Entity Name] ("TakeMe", "we", "us" or "our").

By creating an account, purchasing a subscription, installing TakeMe on a website or otherwise using the service, you agree to these Terms. If you do not agree to them, you must not use the service.

1. The TakeMe service

TakeMe provides tools that website owners and teams can use to create interactive tutorials, help experiences, knowledge boards, forms, support tickets, live chat, analytics, conversion goals, consent management, tag management, site-health monitoring, automations and related functionality.

Features available to you depend on your current plan. We may add, improve, modify or discontinue features as the service develops, provided that we will not intentionally remove access to customer data solely because a feature changes.

2. Accounts

You must provide accurate information when creating an account and keep your account information reasonably up to date. You are responsible for protecting your login credentials and for activity performed through your account.

You must notify us promptly if you believe that your account has been accessed without authorization or that your credentials have been compromised.

Where a workspace includes multiple team members, the workspace owner and administrators are responsible for managing invitations, permissions and access granted to those members.

3. Licence to use TakeMe

Subject to these Terms and your applicable subscription plan, TakeMe grants you a limited, non-exclusive, non-transferable and revocable right to access and use the service for your own websites, products, business activities or websites that you are authorized to manage.

This licence includes permission to install the TakeMe script on authorized websites, use the TakeMe browser extension, create and publish tutorials and other TakeMe content, and make available the visitor-facing features included in your plan.

Except where permitted by law, you may not attempt to reverse engineer, decompile, reproduce, resell or create an unauthorized competing copy of the TakeMe service, interfere with its security, or bypass technical or plan-based limitations.

4. Your websites and content

You retain ownership of the websites, tutorials, text, branding, screenshots, form content and other materials that you provide to or create using TakeMe ("Customer Content").

You grant TakeMe a limited right to host, process, reproduce and display Customer Content only as necessary to provide, secure and operate the service.

You are responsible for ensuring that you have the necessary rights and permissions to use any website, content, trademarks, screenshots, visitor data or other material that you configure through TakeMe.

5. Visitors, privacy and personal data

When you install TakeMe on a website, you are responsible for ensuring that your use of the service complies with applicable privacy, electronic communications, consumer protection and data protection laws.

TakeMe's own basic visitor analytics are designed not to use cookies, IP-based identification, fingerprints or persistent personal identifiers. However, some TakeMe features can process personal information when a visitor chooses to provide it, including support tickets, live chat and custom forms.

Where TakeMe processes personal information submitted by visitors on your behalf, you determine the purpose and permitted use of that information and are responsible for providing any notices, lawful basis or consent required by applicable law.

Your use of personal information through TakeMe is also subject to our Privacy Policy and, where applicable, any Data Processing Agreement entered into between you and TakeMe.

6. Support tickets, live chat and email

TakeMe may allow visitors to provide an email address when opening a support request, starting or continuing a conversation, or submitting a form.

Where configured, TakeMe may use that email address on your behalf to send ticket replies, conversation updates, form confirmations or other communications necessary to provide the service requested by the visitor.

You must not treat an email address supplied for support or another transactional purpose as consent to send unrelated marketing communications unless you have a separate lawful basis for doing so.

7. Forms and integrations

You are responsible for the fields, wording, consent notices, purposes and destinations that you configure in TakeMe forms.

If you configure a webhook, advertising conversion service, CRM, automation service or another third-party integration, you instruct TakeMe to transmit the relevant information to that service.

You are responsible for ensuring that your use of those third-party services and any transfer of information to them is lawful and consistent with the notices provided to your visitors.

8. Tags and consent management

TakeMe may allow you to configure and deploy third-party scripts, analytics tags, advertising pixels and similar technologies.

You are responsible for determining whether those technologies require visitor consent and for configuring TakeMe's consent settings appropriately.

TakeMe provides tools that can help you manage consent, but use of those tools does not by itself guarantee compliance with every law or regulation applicable to your website.

9. Automations

Certain plans may include automations capable of replaying recorded actions on websites or administrative interfaces.

You are responsible for reviewing automations before running them and for ensuring that you are authorized to perform the actions they carry out. Automations operate on live websites and may create, modify or submit information based on the workflow you configure.

TakeMe is not responsible for changes made to third-party systems as a result of an incorrectly configured or unauthorized automation, except to the extent that liability cannot legally be excluded.

10. Acceptable use

You must not use TakeMe for unlawful, fraudulent, abusive or harmful purposes. In particular, you must not use the service to distribute malware, interfere with systems or networks, unlawfully collect personal information, impersonate another person or organization, attempt unauthorized access, send unlawful spam, or use TakeMe in a way that infringes the rights of others.

We may restrict or suspend use that reasonably appears to threaten the security, stability or lawful operation of TakeMe or third-party systems.

11. Free and paid plans

TakeMe may offer Free, Pro, Team or other plans with different features, limits and retention periods. Current plan details and pricing are displayed on our website or within the TakeMe service.

Free-plan limits may apply to projects, tutorials, data retention or other functionality. Paid plans provide access to additional features and limits for the duration of an active subscription.

12. Billing and subscriptions

Paid subscriptions are billed through our payment provider according to the billing period and price displayed when you subscribe.

You authorize us and our payment provider to charge the applicable subscription fees, taxes and approved additional charges to your selected payment method.

Team plans may include a specified number of seats. Where additional seats are purchased during an active subscription, charges may be prorated for the remaining subscription period as displayed when the seat is added.

Prices may exclude applicable taxes unless expressly stated otherwise. You are responsible for providing accurate billing and tax information.

13. Upgrades, downgrades and cancellation

You may change your subscription according to the options available in your account.

If you downgrade to a plan with lower limits or fewer features, some features or data may become unavailable while you remain on that plan. A downgrade does not automatically mean that existing data is deleted solely because the lower plan cannot currently access it, subject to TakeMe's applicable retention and deletion policies.

Cancellation and the effective end date of a paid subscription will be shown through the billing process or your account settings.

14. Third-party services

TakeMe may interact with or depend on third-party services, including payment processors, email infrastructure, browsers, hosting providers, advertising platforms and services that you choose to integrate.

Those services are governed by their own terms and policies. TakeMe is not responsible for the availability, functionality or conduct of a third-party service that is outside our reasonable control.

15. Intellectual property

TakeMe and its associated software, design, branding, documentation, technology and service functionality are owned by TakeMe or its licensors and are protected by applicable intellectual property laws.

Except for the rights expressly granted under these Terms, no ownership rights in TakeMe are transferred to you.

You retain all ownership rights in your Customer Content.

16. Feedback

If you voluntarily provide ideas, suggestions or feedback about TakeMe, you allow us to use that feedback to improve and develop the service without restriction or obligation to compensate you, provided that we do not claim ownership of your underlying Customer Content.

17. Availability and changes to the service

We aim to provide a reliable service but do not guarantee that TakeMe will be available without interruption, delay or error at all times unless a separate written service-level agreement expressly provides otherwise.

We may perform maintenance, security updates and infrastructure changes, and the service may occasionally be affected by circumstances outside our reasonable control.

18. Suspension and termination

You may stop using TakeMe at any time and may close your account subject to any active subscription obligations.

We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, unlawful use, a security threat, fraud, non-payment or conduct that could materially harm TakeMe, our users or third parties.

Where reasonably practicable, we will provide notice and an opportunity to resolve the issue before termination, unless immediate action is necessary for legal, security or abuse-prevention reasons.

19. Disclaimer

To the maximum extent permitted by applicable law, TakeMe is provided on an "as is" and "as available" basis. We do not guarantee that the service will meet every particular requirement, operate without interruption or be free from all errors.

TakeMe provides tools intended to assist with matters such as consent, privacy and website support, but we do not provide legal advice and do not warrant that configuration of any particular feature will by itself make a website compliant with every applicable law.

20. Limitation of liability

To the maximum extent permitted by applicable law, TakeMe and its suppliers will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business opportunities or data arising from use of or inability to use the service.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any rights that applicable consumer law may require us to preserve.

21. Changes to these Terms

We may update these Terms from time to time to reflect changes to the service, applicable law or our business practices.

If a change materially affects your rights or obligations, we will take reasonable steps to provide notice before the updated Terms take effect where required by law.

22. Governing law

These Terms are governed by the laws of [Portugal/Lisbon], without regard to conflict-of-law principles. Subject to any mandatory rights that apply under local law, disputes relating to these Terms or TakeMe will be subject to the jurisdiction of the courts of [Lisbon].

23. Contact

If you have questions about these Terms, please contact us using the contact details provided on take-me.app.

These Terms are effective as of 31 August 2026.